We offer a 30‑day return policy for all non‑customized products. This means you have 30 days from the date you receive your item to request a return.
To qualify for a return, the item must be in the same condition as when it was delivered—unused, unworn, with all original tags attached, and in its original packaging. Proof of purchase or a receipt is also required.
To initiate a return, please contact us at info@chicshouse.com. If your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
Return Address (Overseas Warehouse):
USA Fulfillment – Dover Warehouse
1870 Lynnbury Woods Road
Dover, DE 19904
United States
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and resolve it promptly.
Non‑Returnable Items
Certain items are not eligible for return, including:
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Customized or personalized products (such as special or made‑to‑order items)
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Sale items
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Gift cards
If you are unsure whether an item qualifies for return, please contact us before placing your order.
Exchanges
The quickest way to receive a replacement item is to return the original product. Once your return is approved, you may place a new order separately for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be issued automatically to your original payment method. Please allow 10–14 business days for your bank or credit card provider to process and post the refund.
Order Cancellation
Orders may be canceled before the product has been shipped or produced, in which case a full refund will be issued. Once an order has been shipped, cancellation is no longer possible.
How to Request a Refund
To request a refund or return, please email us at info@chicshouse.com. When contacting us, include:
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A clear photo of the product
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A description of the issue or request
Our support team will review your request and assist you as quickly as possible. Once your returned item meets our return conditions and passes inspection, you will receive a confirmation email. You will then be notified whether your refund has been approved or denied.
If approved, the refund will be processed to your original payment method.
If you have not received your refund:
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Please check your bank or credit card account again
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Contact your bank or card issuer, as processing times may vary
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If the issue persists, contact us at info@chicshouse.com