Cancellation Policy
You can cancel your order before the product is shipped or produced. If your order is cancelled within this period, you will receive a full refund.
Please note: Once the product has been shipped, we are unable to cancel the order.
Returns Policy (if applicable)
We accept returns on eligible products. Customers have the right to request a return within 14 days of receiving their order.
To be eligible for a return:
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The item must be unused and in the same condition as received.
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The item must be in its original packaging.
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A receipt or proof of purchase is required.
Important: Please do not send your purchase directly back to the manufacturer.
To initiate a return, please contact our Customer Service at info@chicshouse.com for the return address and instructions.
Refunds Policy (if applicable)
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within 1–5 business days.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company, as refunds may take time to post officially.
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Contact your bank if necessary.
If you’ve completed these steps and still have not received your refund, please contact us at info@chicshouse.com.